|
Summary
of the story
| Country |
The
United Kingdom |
| Distributor |
CASIO
Electronics Co., Ltd. |
| User |
Big
Johns Drive Thru |
| Location |
Birmingham
|
Type of business
and profile of user
- This fast
growing chain of restaurants in the midlands area of England recently
opened the first Drive Thru Fish & Chips shop in Birmingham City.
Currently they have six branches and open approximately two per
month for the rest of the year. The company has been very demanding
on the specific requirements and they needed in order to be able
to serve the customers quickly and efficiently. They will at some
point be implementing Casio back office software in order to control
both stock and sales from their Birmingham based offices.
Model Name:
QT-2000
Installation
Date:
February 5th, 2002
System Configuration
- Three or
four QT-2000 terminals with cash drawers per one branch
- Three or
four thermal printers per one branch
What is the
problem with Big Johns Drive Thru system?
- Big Johns
Drive Thru needed to purchase a system that would be flexible
and be able to grow with the business.
Proposals to
Big Johns Drive Thru
- The menu
is extensive. The ability to serve the customer quickly was essential.
Simplicity in operation has been the key to success.
- Large LCD
screen can be viewed for the whole transaction and subsequently
checked before finalization. It is also possible that any errors
can be quickly corrected using the cursor keys.
- The outstanding
security of the QT-2000 is available. The staff can only access
the keys that they require to record transactions. Reports and
programming areas are reserved for the management who can access
up to PGM 3.
How did Big
Johns Drive Thru decide to introduce Casio QT-2000?
- Fast and
Compact machine
- Large LCD
screen can be viewed for the whole transaction .
- Owner had
used this model before in a previous business.
- Cost effective
solution against numerous other Epos systems
Improvement
of Big Johns Drive Thru job by using the CASIO product
- Mr John
Saqiqu; Co-owner of Big Johns mentioned "I looked at many Till
systems and attended a number of hospitality shows in order to
be sure that we were purchasing the right system. An easy operation
for the staff to cope with was essential and this coupled with
security control and program flexibility. This cost effective
solution would cope with the busy lunch time sessions that all
of our stores have. Cunningham Cash Registers did an excellent
job of installing and training our staff. We will be happy to
recommend Casio in the future.
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