Summary of the story

Type of business and profile of user

• OUMARA is the largest Bakery and Arabic sweets chain in Lebanon. It offers a wide variety of Arabic bread and sweets and it has branches in almost every major city of Lebanon and in all the supermarkets as well. They are also expanding their business to the neighboring countries. They opened a new branch in Saudi-Arabia, Bahrain, and Katar.

  

Model Name:

• Casio QT-7000 and TK 2300

• From September 2002

• 10 units of QT-7000
• 10 units of receipt printers
• 7 units of TK-2300
• All the POS machines "QT-7000" are linked together to the head office via phone line to export and import the data.
  A full touch screen program with bilingual English-Arabic is developed by EOS programmers. This program is installed on all of the QT-7000s and they are linked to the back office software which is developped by EOS.

  

What was the problem with OUMARA?

• The user has eleven branches in Lebanon and they always wanted to link all the terminal machines to the head office department that the accountants have access on the data to control the stock and the sale.
• OUMARA needed a bilingual customer's receipt and interface.
• POS terminal can handle touch items, barcode items, and scale barcode items.
• The barcode representing "receipt total value" is printed by receipt printers. Receipts have to be attached on products and the cashed payment is performed by different POS termnial.

• EOS proposed the touch screen system QT-7000 to the user, which was very satisfying for him. EOS also resolved the network problem from the head office to all the terminal machines, in a way that the accountant can access all the computers and manipulate the data.

• OUMARA is one of the oldest clients which EOS deals with and EOS knows what kind of product and service are necesary for them. They were always updating their machines whenever a newer product was available until now and after comparing EOS's results and competitors' results, OUMURA decided to work with EOS Casio system. EOS also proposed that OUMURA get full service and full satisfaction from their support and their machines.

  

Improvement of OUMARA's business after using the CASIO product

• Managing the accounting of the company became more rigorous and stock control became more efficient. They are able to make orders from any branchs to the head office and this procedure saved them a lot of time and money.